It is our policy to hold any item that has been ordered in our store for up to two weeks. We are happy to call or email you to communicate that your order has come in. Once the item is in stock, if you have not communicated a date in the near future that you will be in to pick up your order it will be returned to our regular stock after two weeks, and your deposit will be forfeit as a re-stocking fee. If you call or are in our store and request that an item be held for you, it will be held with your name and number in our holds area until the end of the second business day after your request. (If you call on Tuesday, it will be held until Thursday at the end of day). We are not responsible for the items once they have been returned to regular stock being available for your purchase at a later date.”
As of 11/1/18
Receipt is needed for ALL returns and
Returns must be made within 7 days
from purchase for a refund.
● Credit/Debit card purchases must be credited back to the original card used for purchase.
● NOT CASH REFUNDS!! Cash purchases will be given store credit or issued a check (may take up to 2 weeks).
Returns will be accepted for 30 days following purchase. Refund will be given in the form of store credit following the first 7 days.
No returns after 30 days.
The following items may not be returned:
● Sale items.
● Special order items.
● Tights that have been opened.
● Shoes that have been worn.
For a customer ordering any item, the customer is to provide us with a 20% good faith deposit for their order. Once the order has arrived, the customer will be contacted via phone and asked to come and pick up the item. When they come and pick up their item, that 20% will be applied to the item that they are purchasing. If they choose not to take the item they ordered, that fee will be applied to a purchase of a similar item you make that day or held as a store credit for a later date. If they have not come to pick up their item during the two week hold period, their hold has then expired, and the deposit will be kept and used as a restocking fee. Items that we normally stock are subject to the same return and refunds policy as any other item that we carry.
Group orders are subject to the same timeline of ordering as the regular ordering process. Since group orders require a larger number of similar items, a 50% deposit is required at the time the order is placed. We are happy to quote orders for groups, but we cannot place an order until we have received the deposit. Once the order has arrived, the customer will be contacted via phone and asked to come and pick up the item. We are happy to offer a 15% group discount on the balance of the order when it is picked up and paid in full on one transaction. If they have not come to pick up their item during the two week hold period, their hold has then expired, and the deposit will be kept and used as a restocking fee. Items must be examined and confirmed to be non-defective before the items leave the store. Any item of the incorrect size can be exchanged, for the same item in a different size, provided the item has not been worn. No other returns or exchanges are accepted.
*A group order is defined as 3 or more similar or same items all ordered at the same time by members of the same dance ensemble.
If the item ordered is “special or unique” (i.e. an item that we do not typically stock in that size, color, etc), the customers ordering must pay in full for the item. Once the order has arrived, the customer will be contacted via phone and asked to come and pick up the item. If they have not come to pick up their item during the two week hold period, their hold has then expired, and the item will be added to stock and the deposit will be kept and used as a restocking fee. If they choose to take the “special or unique” item, the sale is FINAL, and not subject to our normal return and refunds policy.